Privacy Policy

Amberley Museum & Heritage Centre Privacy Policy

DATA PROTECTION & PRIVACY POLICY

This policy explains when and why Amberley Museum & Heritage Centre (“the Museum” or “we” or “us”) collect personal information about our members, visitors to the Museum and visitors to our website, how we use it and how we keep it secure and your rights in relation to it. The Museum may collect, use, and store your personal data, as described in this Data Protection and Privacy Policy, and as described when we collect data from you.

The Museum reserves the right to amend this Policy from time to time without prior notice. You are advised to check our website (www.amberleymuseum.co.uk) regularly for any amendments (but amendments will not be made retrospectively).

The Museum will always comply with the General Data Protection Regulations (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk ). For the purposes of GDPR, The Museum will be the “controller” of all personal data we hold about you, and our Director is our Data Protection Officer.

1. Who are we?

We are Amberley Museum & Heritage Centre. We can be contacted at:

New Barn Road, Amberley, Nr. Arundel, West Sussex, BN18 9LT

Tel No. 01798 831370
Email: office@amberleymuseum.co.uk

2. What information we collect and why.

Personal information we collect may include: The Museum processes personal data to provide the service that you have requested and bought. We confirm that any personal information which you provide to us and any user information, from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Office.

3. How we collect your information

We may collect your information in several different ways:

Most of the information we hold is provided directly by you. For example, you may give us your information to purchase a ticket or to sign up for one of our events, request our newsletter, donate, or purchase something from our online shop. We will also collect your information if you email, phone, or write to us.

You may also have provided us with your information if you are a volunteer, trustee, patron, member of staff any other type of supporter or member. Depending on your privacy settings, we may also collect information about you from your interaction on one of the Social Media platforms we use; for example, if you post on our Facebook or Twitter pages or visit our YouTube channel.

When you access our website, the Museum will collect the following kinds of information from visitors:

· Your details through registration and site usage information, using “cookies” and page tagging techniques. Cookies enable our system to recognise your computer and allow us to see how you use the website.

· When you register on this website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, membership forms, fundraising responses, telephone number, product selections, card or other payment information and a password.

· We may also collect information about where you are on the internet (e.g., the URL you came from, IP address, domain types such as.” .co.uk” and “.com”), your browser type, the country you accessed the site from, the pages of our website that were viewed during your visit and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

On some occasions, we may also collect publicly available information about you. You can read more about this in section 5 below.

4. How we use your personal information

The Museum is the sole owner of the information collected on our website (www.amberleymuseum.co.uk).

The Museum uses your personal information in the following ways:

to administer and fulfil your ticket order, online purchases, or donations, including processing Gift Aid;

to maintain an accurate record of your relationship with us and manage your contact preferences;

to administer, operate and improve our events, exhibitions, and fundraising activities; and

where you have agreed, to send you information about the Museum

for statistical purposes to improve this website and its services to you;

to service website content;

to administer this website;

to administer of membership(s);

for in-house research and statistical analysis;

to communicate about conservation, membership, fundraising and other activities

Processing personal data for the above purposes may entail sharing the information with employees, contractors, agents and professional advisors of The Museum and other carefully selected organisations.

If you have agreed to receive our newsletter, we will send you regular updates that will include information about the Museum’s work, as well as our events, special offers and fundraising activities. If you attend a specific event, we may contact you afterwards to obtain your feedback or invite you to future events.

There are some membership and donation communications that we are required to send regardless of your contact preferences. These are essential communications, deemed necessary to fulfil our contractual obligations to you. These may include Direct Debit confirmations and advanced notices, thank you letters, renewal of membership cards and renewal reminders, Gift Aid confirmation letters and querying returned mail or bounced Direct Debit payments with you.

You also may decide to send us personally-identifying information, for example, in an electronic mail message containing a question or comment. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer your questions. We may also use your email to contact you in the future about our organisation or to contact you when necessary. Emails and telephone calls will be used for the purposes outlined at the time of collection or registration by the preferences you express.

5. Supporter profiles and targeting communications

Sometimes we may combine your personal information with information available from other publicly available sources.

We do this for several reasons; for example, so that we can send better communications more likely to interest you - or to provide an improved Museum experience for our supporters and visitors. It also helps us to build a better long-term relationship with all the people who support us currently - or who may do so in the future. Importantly, it enables us to raise more funds more quickly and supports the wide and varied work at the Museum.

We may analyse geographic, demographic, and other information relating to you and we may use additional information from third party sources when it is available. Such information is only compiled using publicly available information about you. Occasionally the Museum may use aggregated, depersonalised information to carry out other research and analysis. Examples may include looking at which geographic areas our visitors travel from, or which age groups visit us. Individuals cannot be identified using this data.

The Museum does not undertake any profiling or make other decisions or assumptions about you based solely on the use of automated systems, databases, or computer applications.

6. How we protect your personal data

The Museum will not transfer your data outside the EEA without your consent.

The Museum has implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, or unauthorised alteration or destruction. Please note however that where you are transmitting information to The Museum over the internet this can never be guaranteed to be 100% secure.

For any payments which the Museum takes from you online, we will use a recognised online secure payment system. The Museum will notify you promptly in the event of any breach of your data that might expose you to serious risk.

7. Who else has access to the information you provide us?

The Museum will never sell your data. We will not share your data with any third parties without your prior consent (which you are free to withhold) except where required to do so by law.

In some circumstances, disclosures of personal information to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. Before any such disclosure takes place, the police are required to demonstrate that the personal information concerned is necessary for them to carry out a proper investigation. Each police request received by the Museum is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and carried out by relevant guidance issued by the Information Commissioner's Office.

If you have made a Gift Aid declaration, we may disclose the information you provided to HMRC to reclaim Gift Aid on your donation(s).

The Museum may pass your data to third parties who are Museum representatives, service providers, agents, and subcontractors to us to complete tasks and provide services to you on our behalf (e.g., to print newsletters and send you mailings). However, we disclose only the personal data necessary for the third party to deliver the service. We have a contract in place that requires them to keep your information secure and not to use it for their purposes.

8. Use of data for direct marketing by email, post, and telephone

At each point of data collection or registration, you will be asked for your consent to receive future direct marketing material from the Museum or other carefully selected organisations. Your consent will be recorded and as a result, the Museum may send you information on its operations, events, membership, fundraising and other activities and those of other carefully selected organisations.

If at any time you no longer wish to receive any communications or wish to have your personal information removed from our records, please contact us to make this request at office@amberleymuseum.co.uk. If you would like to unsubscribe from our newsletters or other updates you receive from us, please use the link we include at the end of every email. You can also update your contact preferences at any time by contacting us.

9. Site usage – cookies

A cookie is a small text file that identifies users’ computers to the Museum’s server. Cookies enhance a website’s performance in several ways including providing a secure way to measure the use of the website including the number of visitors, how frequently pages are viewed, shopping, and the city and country of origin of users. This helps to determine what is popular and can influence the future content and development of our website.

Cookies in themselves do not identify individual users but identify only the computer used.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer hard drive, they should take necessary steps within their web browsers security settings to block all cookies from the website and its external serving vendors.

The software will save a cookie to your computer’s hard drive to track and monitor your engagement and usage of the website, but will not store, save, or collect personal information.

Other cookies may be stored on your computer’s hard drive by external vendors when this website uses referral programmes, sponsored links, or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved, or collected.

10. Links to third party websites

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. This policy applies solely to the personal data collected by The Museum and does not apply to any third-party websites.

The Museum is not responsible for the privacy policies, content or the use to which others make of these websites and advise users to read the privacy policies of other websites before registering any personal data.

11. How long do we keep your information?

The Museum will hold personal data on our systems for as long as necessary to fulfil the purpose for which it was processed and for as long afterwards as is necessary to comply with our legal obligations. Every year, we will review personal data to establish whether we are still entitled to process it.

If we decide that we are not entitled to do so, we will stop processing your data except that we will retain your data in an archived form to be able to comply with future legal obligations e.g., compliance with tax requirements and exemptions, and the establishment exercise or defence of legal claims.

The Museum will securely destroy all financial information once we have used it and no longer need it.

12. CCTV

We operate CCTV cameras throughout the Museum. We use it for three main purposes:

· Protecting the health and safety of employees and visitors

· Protecting our collections; and

· Preventing and detecting crime and antisocial behaviour

We retain CCTV for a maximum period of 15 days before it is automatically deleted.

13. Legal Disclaimer

The Museum will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.

14. Your rights

You have rights under the GDPR:

(a) to access your data

(b) to be provided with information about how your data is processed

(d) to have your data erased in certain circumstances

(e) to object to or restrict how your data is processed

(f) to have your data transferred to yourself or another business in certain circumstances.

You have the right to take any complaints about how we process your data to the Information Commissioner:

https://ico.org.uk/concerns/
0303 123 1113.
Information Commissioner's Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

For more details, please address any questions, comments and requests regarding our data processing practices to our Data Protection Officer at New Barn Road, Amberley, Nr. Arundel, West Sussex, BN18 9LT or office@amberleymuseum.co.uk.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Amberley Museum & Heritage Centre. References to "our Website" or "the Website" are to amberleymuseum.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Amberley Museum & Heritage Centre
Amberley Museum, New Barn Road, Amberley, West Sussex
BN18 9LT

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Amberley Museum & Heritage Centre Ticket Portal