After you have booked online, you will be emailed an admission ticket that will include a unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and bring it with you when you visit the Museum in place of a ticket, although we recommend printing out the email and barcode it contains as it is likely to speed up your access.

Tickets are non-refundable except in the limited circumstances detailed below. If you need to change the date of your visit, please contact us before the date you have booked to visit the Museum and we will transfer your tickets to another date or issue a complimentary ticket that can be redeemed in the future. Please contact office@amberleymuseum.co.uk or 01798 831370 with your booking reference number if you wish to change your booking.

There are no circumstances where the Museum is liable for visitors’ accommodation and travel costs and it will not reimburse these costs should an event be canceled, or the Museum needs to close due to circumstances beyond its control. This includes, but is not limited to, Government restrictions due to Covid-19 or adverse weather. In these circumstances, we will issue a complimentary ticket that can be used for entry to the Museum in the future.

Any refund requests not covered by the above will be considered by the Museum Director and a decision made at the time.

On completion of your order, you will be emailed an admission ticket containing a booking reference and a barcode. You should present this ticket on arrival at the Museum ticket office, or if you don’t have a printer, present the order confirmation on your smartphone or simply make a note of the booking reference number and give that to the ticket office. You may be asked for a form of identification.

Whilst it is preferable to print the ticket and bring it with you on your arrival date, you can present the order confirmation on your smartphone or simply make a note of the booking reference number and give that to the ticket office. You may be asked for a form of identification.

You can contact the Museum Office on any day of the week by calling 01798 831370 or emailing office@amberleymuseum.co.uk

Yes, although at certain times and for certain events queues may be lengthy. Pre-booking will speed up your entry into the Museum.

A bus and a train will run on each day that the museum is open (unless this is not possible due to unforeseen circumstances). There is no additional charge for riding on the bus and train.

Dogs are welcome at the Museum as long as they are kept on a short lead.

Yes, carers should produce either a letter from DHSS identifying themselves or a recognised carer card.

The Limeburners Café does not take pre-bookings and peak times can sometimes get busy. However, most of the time food can be ordered and taken away or delivered to your table very quickly.